Frequently Asked Questions

All of our products are broken down into Collections. If you are continuing to have difficulty navigating though our website please email [email protected] with your questions or concerns.

All of our size specs are listed in our Catalog page.

Items purchased from Uno Percento only may be returned for a refund or an exchange within 14 days of being received. Items must be in orginal condition 

You will need your order number and contact information.

 Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be asked to pay the difference. 

All sales item do not apply to this policy.

Please send us an email WITH YOUR ORDER NUMBER and a picture to [email protected]  Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions. 

Your satisfaction is our number one priority and we will do our best to get you a new item ASAP!

We apologize for the inconvenience ahead of time as our warehouse can get pretty hectic. Please specify the original product ordered as well as the actual product you received including the style/design, order number, color and size to [email protected] and we will get you the correct item.

Shipping will not be refunded for partial returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item. If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval.

Kindly check out our Contact Us page.